Refund policy

RETURN AND REFUND POLICY
Last Updated: November 3, 2026

Thank you for shopping at linexvibe. This policy explains the return, exchange, cancellation, and refund procedures for purchases made through https://linexvibe.shop.

1. 30-DAY RETURN PERIOD
We offer a 30-day return period beginning on the date your order is delivered.

For standard change-of-mind returns, merchandise should be in its original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include accessories and original packaging where reasonably possible.

These requirements do not limit statutory rights relating to damaged, defective, or incorrectly described products.

2. FREE RETURN SHIPPING
Eligible returns requested within 30 days of delivery qualify for free return shipping.

To request a return, email santansecurnbo@outlook.com with your order number and relevant item details.

We will provide an authorized return address and a prepaid shipping label or another return method at our expense.

Please do not mail products to an unconfirmed return location.

3. RETURN INSTRUCTIONS
- Contact customer support within the 30-day return period.
- Provide your order number and product details.
- Follow the authorized shipping instructions.
- Keep proof of return shipment until the request is resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If merchandise arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.

Please include your order number, a description of the problem, and photographs where available.

We will arrange an appropriate repair, replacement, or refund according to applicable consumer laws.

5. REFUND PROCESSING
Once returned merchandise or sufficient evidence of its return is received, we will review the request.

Approved refunds will be issued to the original payment method.

Refunded funds typically appear within 3–7 business days after issuance, depending on the bank or payment provider.

Any mandatory statutory refund deadline takes precedence.

6. EXCHANGES
Product exchanges depend on availability. Contact customer service before requesting an exchange.

If an exchange cannot be arranged, an eligible return and separate new purchase may be offered.

7. ORDER CANCELLATIONS
If you need to cancel an order, please contact us promptly.

We will attempt cancellation before dispatch. Orders already shipped may follow the return procedure.

Mandatory cancellation rights remain unaffected.

8. SHIPPING FEES AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.

Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.

Applicable sales tax, VAT, and other obligations will be handled according to relevant laws.

Qualifying standard outbound delivery charges will be refunded where required by law.

9. UK CONSUMER CANCELLATION RIGHTS
Eligible UK consumers generally have 14 days after receiving an online goods purchase to cancel without giving a reason.

After notifying us, consumers generally have another 14 days to return the goods.

Applicable refunds, including qualifying standard delivery charges, will be issued within statutory deadlines.

Certain legal exceptions may apply, including some personalized or opened, sealed hygiene-sensitive goods.

Our 30-day free returns program provides additional benefits and does not reduce mandatory consumer rights.

10. CONTACT INFORMATION
Store Name: linexvibe
Website: https://linexvibe.shop
Customer Service Email: santansecurnbo@outlook.com

For assistance, please email us before returning merchandise.